Our Focus

We believe that by focusing on people, we deliver amazing results.

Service Cloud

Service never sleeps.  Flok recognizes that your customers have needs 24/7 and an optimized service cloud instance will anticipate those questions, provide answers, automate solutions and connect with agents.   Providing a great experience for customers and agents is core to measuring the success of service department leveraging Service Cloud.

Flok Core Competencies

  • Streamlining case routing and management

  • Optimizing internal and customer facing knowledge base 

  • Implementing multi-channel in support of customer preferences

  • Real-time service level reporting and dashboards

  • Migrating off legacy service solutions to Service Cloud

Experience Cloud

Customer relationship management continues to evolve and Experience Cloud gives you the ability to cater the interaction to meet the needs of your constituents.  Partners, customers, and colleagues have different requirements that are facilitated with the power of Experience Cloud.  Flok builds solutions that simplify use, increase brand recognition and improve end-user engagement.

Flok Core Competencies

  • Designing sites with ‘mobile-first’ approach

  • Implementing Chat bots to reduce most common and easy to answer inquiries 

  • Increasing agent throughput leveraging live agent channel  

  • Building Lightning Web Runtime (LWR) sites

  • Aligning with brand guidelines or existing digital properties

  • Personalizing end user experience by audience or persona

Government Cloud

Legislative changes often impact technical solutions, processes for employees and new requirements for customers.  Flok designs systems with flexibility in mind to account for regulatory changes, new data reporting requirements and workflow improvements.  With consideration of the current and future state Government Cloud is a powerful solution for any regulated organization.

Flok Industry Experience

  • Cannabis seed-to-sale

  • Cannabis licensing and registration

  • Consumable / Industrial Hemp

  • Medical food

  • Pharmaceutical